"One weakness of bumiputra involve in business is they operate a business organization like a political party. With a lot of poison pen letter circulating around." I wrote previously.
This has confirmed when Datuk Kalimullah Hassan the group editor-in-chief of The New Straits Times Press (M) Bhd (NSTP) tell The Edge the reason he is stepping down is as follow:
"Such were his early days in a company that had succumbed to the Malaysian trait of complacency and back-stabbing. Change means having to rework the system, which in turn equates to hard work. Those not willing to change were moved. New blood was brought in from outside. Not surprising then that nasty e-mails and SMSes about the changes he was pushing through wound their way into his office as well as Internet websites, which naturally affected him on a personal level. "
One of my reader "Old Man"(Note : Not Good Man) ask on one posting: Can you give some advise on "office politics?"
I never response to that post as I have no exact answer on it and I feel I have something more important to post than discuss on such topic.
Some blogger choose to published poison pen letter they received. The worst is the recent racist opinion in Prime Minister of Malaysia's website which will create racial crisis.
I feel that bumiputra have to change this culture. They might follow unemployed chinese to work overseas to slove problem themselves rather than spend their time writing poison pen letter. This would improve their own competitiveness and whole Malaysia competitiveness.
Thus, I choose to write about this which I have read from Oriental Daily.
When email was just introduced. An Executive Chairman of the company want to encourage the used of technology. Thus, he published his email address to the whole company, and mentioned that every employee regardless of their position can send email to him and he promise all report would be taken care.
He was unexpected that his email was floated with poison pen letter. The volume become unable for him alone to handle. Thus, he invite an internal auditor to help him to handle all the complaint. After a while, things become out of control again. Thus, the internal auditor eventually have to handle like below:
1) All Anonymous email will be ignore. You must quote your name if you want to make a complaint. What if they complaint their superior ad their superior know who they are? But, if you do not trust even the Executive Chairman, the highest people in the company. You must have something to hide. Your complaint will be ignore.
The above have reduce a lot of poison pen letter received. But the volume still remain large. It is difficult to check every one in detail if just internal audit department is involve. Thus, another method is being used:
2) You have to compare the work performance of two person. If the person who send in the email usually perform better than the person his complaint. Then his complaint is likely to be true. If a person usually have bad performance complaint about a person usually have good performance. Then, this is more likely an office politic. His complaint will be ignore.
Thus, if you want to make complaint. Work hard to have good performance. Then people in the company will spend more time to work hard rather than spending their time writing poison pen letter.
Hopefully, this will promote hard work culture rather than back-stabbing culture.
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